The Escencion journal

Ideas for your
next chapter.

Practical perspectives on building teams, creating demand, and running a service business. Explore our library, rooted in the MSP and MSSP world.

From the library

MSP Admin Finance Function Outsourcing Guide

Consider what an outsourced admin and finance function should own, from routine coordination to useful reporting.

Read the perspective

15 articles

Operations01

MSP Admin Finance Function Outsourcing Guide

Consider what an outsourced admin and finance function should own, from routine coordination to useful reporting.

Read article
Operations02

MSP Client Success: Build or Outsource?

Compare building and outsourcing client success, with attention to ownership, relationship continuity, and operating handoffs.

Read article
Technology03

Network Engineer Placement for Managed Service Providers

Define the technical capability and client environment a network engineer needs to support before starting the search.

Read article
Technology04

MSSP SOC Analyst Direct Placement Guarantee Guide

What MSSP owners should evaluate when selecting a SOC analyst and reviewing the terms of a placement guarantee.

Read article
Operations05

Average Time to Hire for MSP Roles: A Practical Guide

Plan an MSP hiring process around role complexity, candidate availability, and the internal decisions that affect timing.

Read article
Operations06

How to Grow an MSSP Security Practice Profitably

Consider the positioning, delivery capacity, and operating structure behind growing a security practice.

Read article
Operations07

Fractional COO for MSPs: What It Is and When You Need One

Explore when an MSP needs fractional operations leadership and what the role should take responsibility for.

Read article
Operations08

Managed Business Functions for MSPs: Outsource Operations

Assess what it means to hand over a business function, including the team, process, management, and reporting.

Read article
Sales09

How to Find Qualified MSP Account Managers

Evaluate account managers through evidence of client ownership, strategic planning, and reliable follow-through.

Read article
Operations10

Managed Service Provider Staffing Solutions That Work

Compare technical placement, managed business functions, and leadership support against the work you need done.

Read article
Technology11

MSP Cybersecurity Talent Gap Hiring Strategies

Clarify cybersecurity roles and evaluate capability while building a hiring process suited to an MSP environment.

Read article
Technology12

MSP Help Desk Technician Recruitment: A Practical Guide

Define the service environment and assess technical judgment, communication, and the realities of MSP help desk work.

Read article
Operations13

MSP Operations Manager Hire Fractional or Managed

Compare an operations manager, fractional leader, and managed function by the ownership your business needs.

Read article
Operations14

MSP Owner CEO Transition Scaling Operations: A Founder's Guide

Build repeatable systems and management ownership that help an MSP founder step back from daily delivery.

Read article
Technology15

MSSP NOC Technician Hiring Guide for Owners

A guide to evaluating network troubleshooting, incident judgment, communication, and fit with your operational workflows.

Read article
Your next move

Turn the next idea
into something that works.

Bring us the challenge you’re thinking through. Let’s find a practical next step.

Top