Growth & Operations Partner
Staff augmentation, managed services, leadership, recruiting, and a Command Center for business KPIs and routine admin.
You stay the owner. We become the engine.
// The Offer
Sourced, embedded, and managed on our side—never on your payroll unless you want them there. Four ways to come in, applied to any department on your org chart.
An operating layer over the stack you already run, with an AI agent under every function handling the repeatable admin that would otherwise consume the seat.
Our people carry the function. The agents carry the admin underneath it. The same output stops needing as many seats to produce.
The shops that trusted us with their people, their pipeline, and the parts of the business that needed a fix.
One operating system, four delivery models. Pick the level of ownership your shop needs now; the same model can be applied across any department as the business changes.
We are not fifty disconnected services. We apply four delivery models across the whole org chart, with one platform over the top. Choose the department, then choose how much ownership you want to hand over.
BDRs, SDRs, and closers—or the full outbound-to-closed function.
Content, campaigns, LinkedIn authority, a managed engine, or a fractional CMO.
Coordinators, managed operations, or a COO embedded in your team.
Help desk through L1–L3 engineers, any specialty, plus managed NOC and SOC.
Billing and AR seats, managed finance, or a CFO inside your team.
Dedicated account managers, a managed function, or an account leadership layer.
Executive and back-office support, or a fully managed back office.
On the technical side, there is no seat we cannot fill. From help desk and dispatch through L1, L2, and L3 engineers—including rare specialties that can take months to hire.
An operating layer over the systems you already run. It brings every KPI into one view and puts an AI agent under each function to handle repeatable admin, so people can focus on the work that needs a person.
Your Command Center reads your real data.
MRR, seats under contract, cash collected, net profit, and runway.
Open tickets, SLA breaches, response, and resolution times.
Agreement margin by client and which contracts actually lose money.
Technician utilisation and billable against non-billable hours.
Quotes out, close rates, MRR added, and renewals coming due.
Framework status, open findings, and evidence currency.
AR aging, vendor payables, and licence spend versus billed.
Every account red, yellow, or green—and why.
The people do the job. The agents do the admin underneath it. The same function, carried by fewer seats.
Whether that person is yours or ours.
Your PSA, RMM, accounting, and CRM stay exactly as they are. No migration, no rip and replace, and no retraining your techs.
Tell us the department and the problem. We identify which delivery model fits, whether the Command Center belongs on top, what it takes to run, and what it costs. No pressure, no pitch theater.
Escencion is led by Adam Totounji, who operates Cynexlink, the MSP and MSSP his family founded, alongside Margret De Bruyn, COO, who scaled and operated a $100M company and built a wellness clinic and med spa portfolio from the ground up.
Adam built these systems inside his own shop first. The recruiting pipeline, the LinkedIn authority engine, the operating playbooks, the client-experience standards. Everything Escencion runs for clients is what he actually runs at Cynexlink, not theory from people who have never carried a service desk.
Then he opened it up. Today Escencion does that work for other owners: we hire the people you need, manage them for you, run whole functions ourselves, or lead the team you already have. The Command Center adds the visibility and AI-agent layer underneath, so owners stop being the reporting and admin bottleneck too.
Systems proven at Cynexlink.
Not theory from outsiders.
Now helping other MSPs scale.
ATPhoto
MDPhoto
We work best with owners who have a real business and a defined niche. These are the verticals we know best, where hiring, managed functions, and leadership move the needle fastest.
What MSP and MSSP owners say about working with us.
We are the people partner behind MSP and MSSP owners, of any size. It starts with the role you need or the function you want handled. Then we do one of four things: hire the person and place them on your team, hire and manage them for you, run the whole function ourselves so you never hire, or manage the team you already have. Sales, marketing, operations, engineering, client service management, whatever function of the business you need to hire out for, we can handle it.
With one question: what is the next hire or function you need? From there we pick the model that fits. Many owners start with a single role or function and expand as they see it work. You set the pace.
It is an operating layer over the systems you already use. It brings KPIs from your PSA, RMM, accounting, CRM, and other tools into one view, then uses function-specific AI agents to handle repeatable administrative work underneath the people doing the job.
No. It reads the systems you already run. There is no rip and replace, no migration, and no need to retrain the team on a new core platform.
They handle repeating admin around each function: preparing QBRs, working stalled quotes, reconciling time entries, flagging SLA risk, keeping compliance evidence current, and closing operational loops. The person still owns the judgment, relationship, and decision.
Yes. The four delivery models can be applied across sales, marketing, operations, technical, finance, account management, and admin. On the technical side, that includes help desk through L1–L3 engineering, NOC, SOC, cloud, cybersecurity, infrastructure, and other specialist seats.
A real operator. Adam Totounji runs Cynexlink, the MSP and MSSP his family founded. Everything we run for clients is the system he uses in his own shop. Margret De Bruyn, COO, brings a $100M-company operating background. This is not theory from people who have never carried a service desk.
Two ways. We place a full-time hire directly on your team, or we recruit and manage that person for you when you want the role filled without managing it yourself. We source, screen, and present vetted candidates for any seat, technical, sales, marketing, or operations, domestically and internationally, with global hires handled through vetted EOR partners so you can build a team anywhere without setting up entities yourself.
Then we run the function for you. We take it on internally and operate it as your team, with no headcount added. That could be managed marketing (LinkedIn authority, Google ads, content, whatever fits your stage), managed sales, managed operations, or another function. We scope what it should look like for where you are, then run it.
Yes. If you already have the people and they just need leadership, we come on as managers over your existing team or department, in any function. We bring the structure, standards, and accountability that make them perform, so you are not the one running the day-to-day.
Every engagement is scoped and priced to your exact need, never a forced package. Hiring, managed functions, and fractional management each carry their own pricing depending on scope. The fastest way to a straight answer is a short call, where we map what you need and tell you what it costs.
Book a short call. We learn your business, find what is actually stuck, and scope the fastest path forward. If it is a fit, we get to work that week. If it is not, we will tell you straight and point you in a better direction.
Start with the side of the business that needs relief now. Build the team, install the Command Center, or run both together as one operating system.